Privacy Policy

1. Controller

The controller responsible for data processing on this website is:

B&B CONCEPT SLU
Carrer del Sindicat 67, 1º – Despacho 3
07002 Palma de Mallorca
Spain

2. Scope of This Privacy Policy

This Privacy Policy explains how we collect, process, and protect personal data when you use our website and submit a property valuation request.

We process personal data exclusively in accordance with the General Data Protection Regulation (GDPR) and applicable Spanish data protection laws.

3. Purpose of Data Processing

We process personal data for the following purposes:

Processing and evaluating property valuation requests
Manual expert review of submitted information
Preparation of a property valuation document
Communication with users regarding their request
Follow-up questions, clarifications, and service quality assurance

No automated decision-making or profiling is performed.

4. Categories of Personal Data Processed

When you submit the valuation form, we may process the following data:

First name and last name
Email address
Phone number
Property address
Property-related information (e.g. property type, size, condition, features)
Free-text notes provided by you
Uploaded images of the property (if provided)

Providing this data is required in order to process your valuation request.

5. Legal Basis for Processing

Personal data is processed on the following legal bases:

Consent (Art. 6(1)(a) GDPR)
for submitting and processing valuation requests
Legitimate interest (Art. 6(1)(f) GDPR)
for internal processing, documentation, follow-up communication, and quality assurance after consent has been given

You may withdraw your consent at any time with future effect.

6. Image Uploads

If you upload images as part of your valuation request:

Images are used exclusively for property valuation purposes
No biometric analysis or automated image processing is performed
Images are reviewed manually by an expert
Images are stored and deleted in accordance with the same retention rules as other personal data

7. Data Retention

Personal data is stored:

For the duration of the valuation process
Plus a maximum period of 12 months after completion of the valuation

The additional retention period is used for:

Follow-up questions
Clarifications
Legal documentation
Service quality assurance

After this period, personal data is deleted or anonymized unless a longer retention period is required by law.

You may request deletion of your data at any time.

8. Recipients of Personal Data

Personal data is processed exclusively internally.
No personal data is sold, shared, or transferred to third parties.

9. Google Analytics

This website uses Google Analytics, a web analytics service provided by Google.

Google Analytics is used only after you have given your explicit consent via the cookie banner.
IP addresses are anonymized before processing.

You can withdraw your consent at any time via the cookie settings.

10. Cookies

Information about the use of cookies and consent management can be found in the Cookie Policy.

11. Data Subject Rights

You have the right to:

Access your personal data
Rectify inaccurate data
Request deletion of your data
Restrict processing
Withdraw consent at any time
Lodge a complaint with a supervisory authority

Requests can be sent to:
[email protected]

12. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect legal or technical changes.
The current version is always available on this website.